Last Updated: 26 January 2026

These Terms and Conditions govern the use of the Green Way Logistics Ltd. website and the provision of our transport and logistics services. By accessing this website or engaging our services, you agree to be bound by these terms. Please read them carefully. If you do not agree with any part of these terms, you should not use this website or engage our services.

1. Definitions and Interpretation

1.1 Definitions

In these Terms and Conditions, unless the context otherwise requires:

"Company", "We", "Us", "Our" refers to Green Way Logistics Ltd., a company registered and operating in the United Kingdom with principal business address at Warehouse 12, Eco Park, Southampton, SO15 1BJ, Hampshire, United Kingdom.

"Client", "You", "Your" refers to any person or entity accessing this website or engaging our services.

"Services" refers to the transport, logistics, warehousing and related services provided by Green Way Logistics Ltd. as described on our website and in service agreements.

"Goods" or "Cargo" refers to any items, products or materials tendered to us for transport, storage or handling.

"Agreement" refers to any formal service agreement, quotation, booking confirmation or other document establishing a service arrangement between the Company and Client.

"Website" refers to www.greenwaylogistics.co.uk and all associated pages and content.

1.2 Interpretation

References to singular include plural and vice versa. Headings are for convenience only and do not affect interpretation. References to "including" are not limiting. References to statutes include amendments and re-enactments.

2. Website Terms of Use

2.1 Licence to Use Website

We grant you a limited, non-exclusive, non-transferable licence to access and use this website for legitimate business purposes related to enquiring about or engaging our services. This licence does not permit commercial exploitation, reproduction, distribution or modification of website content except as necessary for normal website use.

2.2 Acceptable Use

You agree not to use this website for any unlawful purpose, in any way that could damage or impair the website, or in any manner that interferes with other users' access. You must not attempt to gain unauthorised access to our systems, introduce viruses or malicious code, or engage in any activity that compromises website security or integrity.

2.3 Intellectual Property

All content on this website including text, graphics, layout, code and trademarks is owned by or licensed to Green Way Logistics Ltd. and is protected by UK and international intellectual property laws. You may not reproduce, distribute, modify or create derivative works from our content without express written permission.

2.4 Website Availability

We endeavour to maintain website availability but do not guarantee uninterrupted access. The website may be unavailable due to maintenance, technical issues or circumstances beyond our control. We reserve the right to suspend or terminate website access at any time without liability.

2.5 Information Accuracy

Whilst we make reasonable efforts to ensure website information is accurate and current, we do not warrant completeness or accuracy. Information may change without notice. Website content is for general information only and does not constitute professional advice or binding commitments regarding service provision.

3. Service Engagement and Agreements

3.1 Quotations and Proposals

Quotations and proposals are valid for the period stated, typically 30 days unless otherwise specified. Quotations are based on information provided by the client and may be revised if actual requirements differ materially from those described. Quotations do not constitute binding commitments until accepted and confirmed through formal agreement.

3.2 Service Agreements

Formal services are provided under written service agreements detailing scope, pricing, terms and responsibilities. These agreements incorporate these Terms and Conditions by reference. Where service agreements contain specific provisions that conflict with these general terms, the service agreement provisions prevail for that specific engagement.

3.3 Client Responsibilities

Clients are responsible for providing accurate information about goods, ensuring proper packaging, providing required documentation, declaring hazardous or special characteristics, complying with applicable regulations and making goods available for collection as agreed. Failure to meet these responsibilities may result in service delays, additional charges or refusal of service.

3.4 Cargo Description and Declaration

Clients must describe goods accurately and completely, declaring any characteristics relevant to transport or storage including weight, dimensions, fragility, value, hazardous properties or special handling requirements. Misdeclaration or non-disclosure may void insurance coverage, result in additional charges and expose clients to liability for consequences arising from inaccurate information.

4. Service Provision

4.1 Service Standards

We provide services with reasonable skill and care according to standards appropriate for professional logistics operations. Specific service commitments including delivery timeframes are detailed in service agreements. Whilst we make reasonable efforts to meet commitments, circumstances beyond our control may affect service delivery.

4.2 Cargo Handling

We handle goods with reasonable care using practices appropriate for professional logistics operations. Goods must be properly packaged for transport. We are not liable for damage resulting from inadequate packaging, inherent defects in goods or characteristics not disclosed to us.

4.3 Route and Method Selection

Unless otherwise specified, we determine routes, methods and means of transport based on operational requirements and normal practices. We may use subcontractors or partner carriers to fulfil services whilst maintaining responsibility for service delivery.

4.4 Delivery

Delivery is deemed complete when goods are delivered to the address specified and accepted by a recipient at that address. We are not responsible for verifying recipient authority. If no one is available to accept delivery, we may leave goods in a secure location if reasonable, return goods to our facility or take other reasonable action, with any additional costs charged to the client.

4.5 Undeliverable Goods

If goods cannot be delivered due to incorrect addresses, recipient refusal, non-availability or other reasons beyond our control, we will make reasonable efforts to contact the client and arrange alternative delivery. Storage charges may apply for goods awaiting redelivery instructions. After reasonable attempts to resolve delivery, we may dispose of goods according to legal requirements with costs charged to the client.

5. Pricing and Payment

5.1 Pricing

Services are charged according to rates specified in quotations or service agreements. Unless otherwise stated, prices exclude VAT which is charged at applicable rates. Prices may be subject to adjustment for fuel cost variations, regulatory changes or other factors affecting operating costs according to mechanisms specified in agreements.

5.2 Additional Charges

Additional charges may apply for services beyond standard scope including waiting time, failed delivery attempts, special handling, storage of undeliverable goods, customs clearance assistance or other services not included in standard pricing. We will inform clients of additional charges where reasonably practicable before incurring them.

5.3 Invoicing and Payment Terms

We invoice according to agreed billing cycles and terms. Payment is due according to terms specified on invoices. Late payment may incur interest charges at rates permitted by law and may result in suspension of services. We reserve the right to require payment in advance or withhold services pending payment of outstanding amounts.

5.4 Disputed Charges

Disputes regarding charges must be notified in writing within 14 days of invoice date. Undisputed portions of invoices remain payable according to normal terms. We will investigate disputed charges and respond within reasonable timeframes. Clients who consistently dispute charges without legitimate basis may have services terminated.

6. Liability and Insurance

6.1 Liability Basis

Our liability for loss or damage to goods is limited to the lower of: (a) the market value of goods at origin; (b) the cost of repair or replacement; or (c) maximum limits specified in our service agreements or insurance policies. Liability is subject to successful claims under our insurance coverage and compliance with claims procedures.

6.2 Liability Limitations

We are not liable for: indirect, consequential, incidental or special damages including loss of profits, business interruption, loss of use or similar losses; damage resulting from inadequate packaging, inherent defects, undisclosed characteristics or improper client instructions; delays caused by circumstances beyond reasonable control including force majeure events; acts or omissions of third parties including subcontractors, consignees or other parties; losses where goods value was not declared or was understated.

6.3 Maximum Liability

Our total aggregate liability to any client for all claims arising from or related to any service engagement, regardless of the form of action, is limited to the total fees paid by that client for the specific service engagement giving rise to the claim, or £10,000, whichever is lower, except where prohibited by law.

6.4 Insurance

We maintain insurance coverage appropriate to our services including goods in transit insurance, public liability insurance and other required coverages. Insurance terms, limits and exclusions apply to all claims. Clients requiring coverage exceeding our standard insurance limits must arrange additional insurance independently and inform us in writing.

6.5 Claims Procedures

Claims for loss or damage must be notified in writing within seven days of delivery or the date when delivery should have occurred. Claims must include supporting documentation including proof of loss, invoices evidencing value and photographs of damage where applicable. Failure to comply with claims procedures may result in claims being denied. We investigate claims according to documented procedures and respond within reasonable timeframes.

6.6 Client Indemnity

Clients indemnify and hold us harmless against all losses, claims, damages, costs and expenses arising from: misdescription of goods; failure to comply with applicable regulations; infringement of third party rights; hazardous or prohibited goods tendered without proper disclosure; or breach of client obligations under these terms.

7. Force Majeure

We are not liable for failure or delay in performance resulting from circumstances beyond reasonable control including acts of God, severe weather, natural disasters, industrial action, war, terrorism, epidemic or pandemic, government action, infrastructure failures, supplier failures or other force majeure events. During force majeure circumstances, our obligations are suspended for the duration of the circumstance plus reasonable time to resume normal operations. We will notify clients of force majeure circumstances and resume service as soon as reasonably practicable.

8. Data Protection and Privacy

We collect, use and protect personal data in accordance with UK GDPR and our Privacy Policy available at Privacy Policy. By engaging our services, you consent to our collection and use of information as described in our Privacy Policy. Data protection matters are governed by our Privacy Policy which forms part of these terms.

9. Confidentiality

Both parties agree to maintain confidentiality of information disclosed during the course of the business relationship that is marked confidential or would reasonably be understood as confidential. This obligation does not apply to information that is publicly available, already known to the receiving party, independently developed or required to be disclosed by law. Confidentiality obligations survive termination of the service relationship.

10. Term and Termination

10.1 Term

These terms remain in effect for so long as you access our website or use our services. Specific service engagements have terms as specified in service agreements.

10.2 Termination by Client

Clients may terminate ongoing service arrangements according to notice periods and procedures specified in service agreements. Early termination may result in termination charges as specified in agreements. Clients remain responsible for payment of services provided up to termination date and any applicable termination charges.

10.3 Termination by Company

We may terminate service arrangements immediately if clients breach material terms, fail to pay amounts due, provide false information or engage in conduct that makes continuation of the relationship unreasonable. We may terminate arrangements with reasonable notice if continuing the relationship is no longer commercially viable for legitimate business reasons.

10.4 Effect of Termination

Upon termination, clients must pay all outstanding amounts immediately. Goods in our possession must be collected within reasonable timeframes with storage charges applying until collection. Provisions regarding liability, confidentiality, payment obligations and dispute resolution survive termination.

11. Complaints and Dispute Resolution

11.1 Complaints Procedure

Complaints should be submitted in writing to the contact details on our website. We investigate complaints thoroughly and respond within reasonable timeframes. Our complaints procedure aims to resolve issues fairly and maintain positive client relationships.

11.2 Negotiation

If disputes arise, both parties agree to attempt resolution through good faith negotiation before pursuing formal dispute resolution. Senior representatives from both parties will meet to discuss the dispute and seek mutually acceptable resolution.

11.3 Mediation

If negotiation does not resolve disputes, both parties may agree to mediation through a mutually acceptable mediator. Mediation costs are shared equally unless otherwise agreed.

11.4 Litigation

If disputes cannot be resolved through negotiation or mediation, they will be resolved through the courts of England and Wales according to the jurisdiction provisions below.

12. Governing Law and Jurisdiction

These Terms and Conditions and all service engagements are governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales for resolution of any disputes arising from or related to these terms or our services. This choice of law and jurisdiction applies regardless of where services are performed within the United Kingdom.

13. General Provisions

13.1 Entire Agreement

These Terms and Conditions together with any service agreements, quotations and our Privacy Policy constitute the entire agreement between parties regarding their subject matter and supersede all prior discussions, representations or agreements.

13.2 Amendments

We may update these Terms and Conditions from time to time by posting revised versions on our website. Continued use of our website or services after changes are posted constitutes acceptance of revised terms. Material changes to service terms for existing engagements require specific agreement from affected clients.

13.3 Severability

If any provision of these terms is held invalid or unenforceable, that provision is severed and remaining provisions continue in full force and effect. Invalid provisions are replaced with valid provisions that most closely achieve the intended commercial effect.

13.4 Waiver

Failure to enforce any provision does not constitute waiver of that provision or any other provision. Waiver of any breach does not constitute waiver of subsequent breaches. All waivers must be in writing to be effective.

13.5 Assignment

Clients may not assign or transfer their rights or obligations under these terms or service agreements without our prior written consent. We may assign our rights and obligations to affiliated companies or in connection with business restructuring or sale.

13.6 Third Party Rights

These terms are between the Company and Client only. No third parties have rights to enforce any provisions under the Contracts (Rights of Third Parties) Act 1999.

13.7 Notices

Notices required under these terms must be in writing and delivered by email, post or courier to the addresses specified in service agreements or on our website. Notices are deemed received when delivered if by courier, upon confirmation if by email, or three business days after posting if by post.

14. Contact Information

Questions regarding these Terms and Conditions should be directed to:

Green Way Logistics Ltd.
Warehouse 12, Eco Park
Southampton, SO15 1BJ
Hampshire, United Kingdom

Email:
Phone:

15. Acknowledgement

By accessing this website or engaging our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions. If you do not agree with these terms, you should not use this website or engage our services.