Frequently Asked Questions
This page addresses common questions about Green Way Logistics Ltd., our services, operational procedures and business practices. If your question is not answered below, please contact us using the information on our Contact page.
Services and Capabilities
What services does Green Way Logistics Ltd. provide?
We provide road freight transport, warehousing and storage, distribution management and supply chain solutions throughout the United Kingdom. Our services cover general commercial freight including full load transport, part load consolidation, warehousing, multi-drop deliveries and comprehensive logistics management. Detailed service descriptions are available on our Services page.
What geographic areas do you serve?
We provide services throughout the United Kingdom including England, Scotland, Wales and Northern Ireland. Our Southampton facility provides strategic access to major UK road networks. We do not provide international services or transport outside the UK.
What types of goods can you transport?
We transport general commercial freight including manufactured goods, retail products, packaged materials and equipment. Cargo must be properly packaged, labelled and accompanied by appropriate documentation. We do not handle hazardous materials requiring ADR certification, perishable foods requiring temperature control, livestock, high-value items requiring specialised security or oversized cargo exceeding standard vehicle dimensions.
Do you provide temperature-controlled transport?
No, we do not currently provide refrigerated or temperature-controlled transport services. Our fleet consists of standard dry freight vehicles suitable for general commercial cargo that does not require temperature control.
Can you handle urgent or time-critical deliveries?
Yes, we provide express services for time-critical shipments requiring expedited delivery. Express services receive priority handling, dedicated transport and enhanced tracking. Availability and pricing depend on specific requirements including pickup location, destination, cargo characteristics and required delivery timeframe. Please contact us to discuss urgent delivery requirements.
Do you provide international shipping?
No, our services are limited to the United Kingdom. We do not provide international transport, cross-border services or freight forwarding outside the UK. If you require connections to international supply chains, those arrangements must be made separately with appropriate international logistics providers.
Pricing and Billing
How is pricing calculated?
Pricing depends on multiple factors including service type, shipment size, weight, distance, delivery requirements and frequency. We price according to clear rate structures explained in quotations and service agreements. Pricing structures may include per-shipment rates, weight-based charges, pallet rates, mileage charges or monthly service fees depending on the services provided.
Can you provide a quotation?
Yes, we provide quotations for services upon request. To prepare accurate quotations, we need information about your requirements including cargo type, typical shipment sizes, origin and destination locations, frequency and any special requirements. Please contact us with this information and we will provide a quotation based on your specific needs.
Are there minimum charges or volume commitments?
Minimum charges may apply to certain services, particularly for small shipments where the cost of providing service exceeds standard minimum thresholds. Volume commitments depend on service type and arrangements. Some services operate on a per-shipment basis without commitments, whilst others may involve regular service agreements. Specific terms are explained in quotations and service agreements.
How do you invoice and what are payment terms?
We invoice according to agreed billing cycles and terms specified in service agreements. Payment terms, methods and cycles vary depending on the nature of services and credit arrangements. Standard payment terms for established business clients typically range from immediate payment to net 30 days depending on agreed terms. All billing terms are documented clearly in service agreements.
Do you charge fuel surcharges?
Fuel costs represent a significant portion of transport operating expenses and fluctuate with market conditions. Our approach to fuel cost recovery is explained in quotations and service agreements. This may involve fixed pricing that incorporates fuel cost assumptions, variable fuel surcharges linked to published fuel price indices or periodic price reviews depending on the service arrangement.
Service Delivery and Operations
What are your delivery timeframes?
Delivery timeframes depend on service type, origin and destination locations, cargo characteristics and current operational capacity. Standard road freight services within the UK typically deliver within one to three business days depending on distance. Express services provide expedited delivery with shorter timeframes. Specific delivery commitments are explained when services are arranged.
Do you provide tracking information?
Yes, all shipments are tracked through our transport management systems. Clients receive tracking information enabling them to monitor shipment progress. The level of tracking detail varies by service type, with more comprehensive tracking available for dedicated services compared to consolidated part load shipments. We provide proactive communication regarding delivery status and any exceptions requiring attention.
What happens if a delivery is delayed?
When delays occur, we communicate proactively with affected clients to explain the situation, provide updated delivery estimates and coordinate revised arrangements if required. Delays may result from traffic conditions, weather, vehicle breakdowns or other operational issues. Our liability for delays is governed by our terms and conditions. We work to minimise delays through proper planning, vehicle maintenance and operational management.
How do you handle damaged or lost goods?
Cargo damage or loss is addressed through our claims procedures as detailed in our terms and conditions. Clients must report damage or shortages promptly with supporting documentation. We investigate claims, determine liability according to our terms and process valid claims according to documented procedures. We maintain appropriate insurance coverage and our liability is subject to limits and exclusions explained in our terms and conditions.
Can I change delivery instructions after pickup?
Changes to delivery instructions after pickup may be accommodated depending on timing, operational feasibility and the nature of changes requested. Some changes such as minor address corrections may be straightforward, whilst others such as complete destination changes may require additional charges and coordination. Please contact our operations team as soon as possible if changes are required.
Do you provide proof of delivery?
Yes, recipients sign for deliveries and proof of delivery records are captured digitally. Proof of delivery documentation is available to clients through our systems or upon request. This documentation includes recipient signature, delivery date and time, and receiving party details.
Warehousing and Storage
What warehousing services do you provide?
Our Southampton warehouse provides secure storage, goods receipt, inventory management, order fulfilment and despatch services. We offer both dedicated storage for individual clients and shared warehousing arrangements. Value-added services including inspection, labelling, repackaging and returns processing are available. Detailed warehousing information is on our Services page.
How is storage charged?
Storage charges may be based on space occupied, pallet positions used, handling volumes or other metrics depending on the arrangement. Pricing structures are explained in warehouse service agreements. Some arrangements involve fixed monthly fees for dedicated space, whilst others involve variable charges based on actual utilisation.
What insurance coverage applies to stored goods?
We maintain insurance coverage for goods stored in our facility, with liability limits and terms explained in our warehouse agreements. Clients are responsible for declaring goods value accurately. High-value items may require additional insurance arrangements. Our standard terms and conditions detail our liability framework for stored goods.
Can I access inventory information online?
Yes, warehouse clients receive access to our client portal providing visibility of inventory levels, stock movements and order status. Portal capabilities enable you to monitor inventory without requiring direct contact with our operations team for routine information queries.
Getting Started and Account Setup
How do I start using your services?
Contact us using the information on our Contact page to discuss your requirements. We conduct consultations to understand your needs, explain our capabilities and assess fit. If our services appear appropriate, we provide written proposals detailing services, pricing and terms. Once agreement is reached, we establish service arrangements through formal agreements and complete necessary setup procedures.
Do you require contracts or can I use services on an ad-hoc basis?
Both options are available depending on service type and requirements. Simple freight services can often be provided on a per-shipment basis without ongoing contracts. More complex services such as warehousing or comprehensive logistics management typically involve formal service agreements detailing the scope, terms and commitments. We explain appropriate arrangements during initial discussions.
What information do you need from new clients?
We require standard business information including company name, registered address, contact details, VAT registration if applicable and billing information. For services involving credit terms, we may request credit references or financial information. Specific requirements depend on the nature and scale of services being arranged.
How long does implementation take?
Implementation timeframes vary by service complexity. Simple freight services may commence within days once arrangements are finalised. Complex services such as warehousing or integrated supply chain solutions require more extensive setup including system configuration, procedure documentation and operational coordination, potentially requiring several weeks. We provide realistic implementation schedules during planning discussions.
Environmental and Sustainability
What makes your services sustainable?
Our sustainability commitment involves multiple practices including investment in modern, fuel-efficient vehicles, route optimisation to minimise mileage and fuel consumption, efficient warehouse operations and continuous measurement of environmental performance. We integrate environmental considerations into operational decisions and capital investments. Our About Us page provides more detail about our environmental approach.
Do you report carbon emissions?
Yes, we track fuel consumption and calculate carbon emissions from our operations. This data informs our environmental management and improvement initiatives. We can provide emissions reporting to clients who require this information for their own sustainability reporting or supply chain carbon accounting.
Are your vehicles electric or alternative fuel?
Our fleet consists of modern diesel vehicles meeting current UK emissions standards. We continuously monitor developments in alternative fuel and electric vehicle technology. As viable commercial options become available that meet operational requirements for range, payload capacity and charging infrastructure, we will incorporate alternative fuel vehicles into our fleet replacement program.
Data Protection and Privacy
How do you handle personal data?
We handle personal data in accordance with UK GDPR and our Privacy Policy. Personal data is collected only for legitimate business purposes, protected through appropriate security measures and retained only as long as necessary. We do not share personal data with third parties for marketing purposes. Your rights regarding personal data are explained in our Privacy Policy.
What cookies does your website use?
Our website uses only essential cookies necessary for basic website functionality. We do not use tracking cookies, advertising cookies or analytics cookies that collect personal information. Our Cookie Policy provides complete information about cookie usage.
Who can I contact about data protection matters?
Data protection enquiries should be directed to with "Data Protection Enquiry" in the subject line. We respond to data protection enquiries promptly and facilitate exercise of your rights under UK GDPR.
Legal and Regulatory
What insurance do you maintain?
We maintain comprehensive insurance coverage including goods in transit insurance, public liability insurance, employer's liability insurance and motor vehicle insurance. Coverage levels and terms are appropriate to the services we provide. Specific liability limits and terms are detailed in our service agreements and terms and conditions.
What are your terms and conditions?
Our Terms and Conditions detail the legal framework governing use of our website and provision of our services. These terms cover service scope, client obligations, our responsibilities and limitations, liability provisions, dispute resolution and applicable law. We encourage all clients to review our terms and conditions carefully.
Are you properly licensed and compliant?
Yes, Green Way Logistics Ltd. operates in full compliance with UK transport regulations, environmental standards, employment law, health and safety requirements and data protection legislation. We hold all required operating licences, permits and certifications. Compliance is maintained through documented procedures, regular training, proper record-keeping and periodic audits.
What law governs your services?
Our services and agreements are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales. This is detailed in our terms and conditions.
Support and Communication
How can I contact you?
Contact information including telephone, email and business address is on our Contact page. We respond to enquiries during normal business hours. For urgent operational matters regarding active shipments, telephone contact during business hours provides immediate assistance.
What are your business hours?
Our administrative offices and telephone support operate Monday to Friday 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 1:00 PM. We are closed Sundays. Operational activities including freight movements may occur outside these hours according to service requirements.
How quickly do you respond to enquiries?
We aim to respond to enquiries within one business day during normal business hours. Response times may be longer for complex enquiries requiring detailed assessment. If you do not receive a response within two business days, please contact us again as your enquiry may not have been received.
How do I make a complaint?
Complaints should be directed to us using the contact details on our Contact page. We take complaints seriously, investigate them thoroughly and respond according to documented procedures. Our approach to handling complaints is detailed in our Terms and Conditions.
Further Information
If your question is not addressed above, please contact us. We are happy to provide information about our services, capabilities and business practices. Additional information is available on our website including: